LP
La-Tasha Pucoe

1 reviews | Active since Oct 2015

20 Oct 2015, 17:54

I will never take another Telkom contract for LTE

I am very disgusted by how Telkom Southgate branch deals with customers coming in to take out LTE internet contracts. I have had problem after problem with Telkom since the very first day and I regret the day that I took out this contract. First of all, I had set up a debit order system for Telkom to debit my account every month and then I received messages threatening me that I will be black listed because of outstanding payments. I went to the Southgate branch and they advised that Head Office removed the debit information from my account. I had to make a bulk cash payment in store. After speaking to a consultant, I am not supposed to have this LTE contract because there is no Telkom network in my area. So how the hell does a consultant issue a contract to me that doesn't even work in my area. I have to travel to my sister's house to be able to use this damn thing and I am sick of it. I would like to get rid of this and cancel this contract as soon as possible but now I am told that even if I cancel this contract, Telkom will still debit my account for the duration of the contract whether I use it or not which is unacceptable!

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Replies (1)
Telkom
Telkom's reply20 Oct 2015, 18:23
Official
Hello LaTashaP,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159135.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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