I will be going to the ombudsmen for further action on Telkoms pathetic service.

I have an account with Telkom which I had for a few months until the account was cut.

It was the most difficult task to get the line activated, after being promised that everything would be sorted within 21 days, I was made to wait over 30 days and eventually after a few calls, a number of appearances in the walk in centre and a talk with the managers this eventually got fixed.

Witnessing irate clients each time I entered a store, I wondered what I was getting into and hoped now that my line was installed it would be smooth sailing but it wasn't.

After putting my account details in the application to my surprise I only realised a while later that I wasn't being debited. When I called in to query my account I was apparently paying for a 20mb up/20mb down line instead of the one I signed for (20down/2 up), please notice non of these lines cost more than R1000pm however after 3 months of them failing to resolved this they came up with an amount of R5000 owed over 3 months of service. How does that make any sense, nobody can tell me.

Please fix my account or I will be taking legal action against you. This is unacceptable and has gone on for too long. I can't even pay the suspended account because you guys can't even determine what is owed. I will be going to the ombudsmen if this is not resolved asap.

I've been expecting a call and received non.