I was ****med by one of Thier sales consultant by the name of Sibusiso after I signed a contract with them of a router and it was not working

I was ****med by one of Thier sales consultant by the name of Sibusiso after I signed a contract with them of a router and it was not working. I was failed by the call centre after I logged a call againts him still they protected him . Now I'm forced to pay a penalty fee . I feel sorry for people who are going to be ****med by Sibusiso in the name of Telkom