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Francois B

1 reviews | Active since Feb 2014

21 Dec 2015, 16:02

I was forced to pay, but still ZERO service!!!!

After Telkom handed me over to debt collectors for not paying their bills, due to my ADSL not working. I was forced to pay them. They are also keeping me to a one month notice period which I also have to pay for. Guess what ? It still does not work. I cant even log another call on Telkom's website ... guess why ?? because there is already an open call on this line which they say they will endeavour to resolve ASAP. In the mean time Telkom is forcing me to pay for this trash service till the end of the month. I am speechless Telkom. Please do not reply to me with anything. I have had enough of your absolute lack of care for the people that pay your salaries ... just in case you forgot ... it is ME ... your CUSTOMER. Stop treating your customers like ********* if they are fed up with no service and decide to stop paying you. Solve your problems rather and don't make enemies. I am now your enemy, and will for the rest of my life slander the name that is Telkom.

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Replies (1)
Telkom
Telkom's reply21 Dec 2015, 18:54
Official
Hello francois@,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM175436 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media