I was debited twice but took one contract phone

I have been a prospective contract customer to Telkom mobile I took 2 phones with the company in 2018 and then cancelled both the numbers when I was due for an upgrade in 2020 September i upgraded to a Huawei P40 with the number that ends with 5991.Told the consultant to on the call recording to cancel both the old numbers as i will not be able to afford them anymore and to my understanding all calls go through Quality Assurance department before a phone could be sent to a client, what really puzzled me yesterday when I contacted the upgrade department on the 10123 number as I spoke to a consultant named Terisa Govender to check out when am I due for an upgrade the consultant told me that I'm still paying for one of the old numbers that I long cancelled and the current one that ends with 5991.

For the past 2 years an a amount of R490 has been deducted from my account as the consultant confirmed as well as the statement R105 for the new contract phone that ends with 5991 and R385 for the old number that was cancelled and R385 x 24 = R9240 that needs to be refunded to me by Telkom.

Terisa then transferred me to the cancellation department and I spoke to Nthabiseng Moagi to immediately cancel the application for the old number that ends with 8382 and she also sent me the cancellation email and her service was awesome.

Then I asked Nthabiseng to transfer me to the Billing department to lay my dispute as I need to be refunded... The I spoke to the un-ethic lazy and rude consultant named Zandile Mosia from the billing department it was noisy and she refused to give me the managers email address and told me that they are working from home... Secondly they were laughing at the background as I was trying to be assisted then I asked for ZANDILE MOSIA FROM THE BILLING DEPARTMENT to send a dispute email to the manager and to also be cc'd she did not but DROPPED THE CALL ON ME... guess what no email was sent to me.

Called in again for me 2nd time and I spoke to a guy called James Mochio also from the billing department as angry as I was he managed to calm down and assisted me by opening a a Case of me and he did... Please see Case Number below...

***8

May please be contacted back by James Mochio's team leader and her name is BOITUMELO BOKGANG

SHE MUST LISTEN TO THE CALL RECORDING MADE AT POINT OF SALE AND GET BACK TO ME WITH E FINAL CONCLUSION REGARDING A REFUND THAT NEEDS TO BE GRANTED TO ME AS I WAS FALSELY DEBITED BY TELKOM

All call recordings that were made at point of sale to sent to my email address *** and I can also be contacted on ***

I AM DISAPPOINTED BY THE SERVICE RENDERED BY TELKOM