I was billed R383 instead of R199 for a device that i have never even used it.

A guy from Telkom Mobile called me and he was selling a device online for R199 per month. We had an agreement online with regard to the device and he promised to send me a contract that I need to sign before the device can be delivered to me and he never did that. The next thing he started arranging with me for the device to be couriered to me.

The device was couriered to me without a contract being signed and only to find out that the device is actually not what I was looking for. Then I decided not to use the device and I went to Telkom Store then I was helped by another guy. He said to me that unfortunately he can’t be able to help me arranging for the device to be collected from me as they can’t get hold of the Telkom Mobile guys. He just opened a case for me and gave me the following Case Number ********** 0 and Reference Number ********** 7. He also gave me the Sales Dept Number 081 102 13 for me to contact and make follow ups on the case he has opened for me.

All this happened during the month of July and ever since from July 2017 till today I am not getting help from anyone of them. Always when I call them they want my ID number to check the status of my case on the system and all of them they have told me that the case has been closed and to my surprise how is it possible to close a case that they didn't help me with. I have complained on the phone to them that there is no way that the case can be closed because I have never got help from anyone one of them and I have been calling them since July 2017. The worst part is that on the 15th August 2017 they have billed me R383 which we have never agreed upon and for the device that I have never used. I then called them again to complain again about billing me yet I still have a case lodged with them to come and collect the device from me. Then they have told me that on their system the case is closed and that it is escalated to Mildred Frans to handle. They promised to call me back and until today I am still waiting for their call. I am really not happy about their service at all because I was billed for a device that I am not using and the amount is weigh too much than the amount that we have agreed upon. Thus far no one has ever called me to arrange to collect the device from me yet I was billed R383 on the 15th August.