i was billed R201 but my account was not updated (Telkom)

i bought data on the 25th of april using my debit card. the amount of R201 was successfully debited but i did not receive my data and even today i am still waiting.

this is the message i was sent (wednesday, 25 april, 2018 - 05h27)

"dear valued customer, we received your recharge request and apologize for the processing delay. your referrence number is MR0017EBIY. regards telkom"

i struggled getting through to their customer service because of the queue