I WANTED TO UPGRADE MY CONTRACT

I recently recieved a phone call from telkom 1 month ago to upgrade my contract with them , i stated to the laddy over the phoen that i will head to telkom my self so that i canget clarity , I went in to telkom mobile store in rosebank mall on the 25/11/2015 , I dealt with an african lady who is a consultant and she state that she couldnt help me because i didnt have my ID IN HAND . I then left and came back on the 27/11/2015 i came back with my ID and i was told they are out of stock . i then contacted the callcenter 180 and Thabo gqola gave me 10210 number for me to call on this number they stated that i must call 081 180 and i told them that i just called this number and they inisisted that th number i should get help in , i then called 180 and they said imust call *** . theere is no answering the phone this number <br> <br> i have been moved from pillar to post with this poor service and noaccountability from telkom staff