I wanted to down grade but now I want to cancel agreemnt with Telkom I no longer have a contract

I am tremendously dissapointed with the experience I had today when calling the 10213 number to simply down grade my contract because my 24 months contract ended last month already. Is Telkom that desparate for sales that they frustrate their own client with a hope the client will not cancel because they want to retain the client. Well they cannot simply make it difficult for a client to cancel or down grade because they want to retain. Its simple give your clients better service instead of coming with a slogan that it cannot follow through. Imagine I was sent from pillar to post just a mere down grade and when you want to cancel they refer you to their website which they know has no option to cancel even. It really disgusting that Telkom has to stoop this low just because you want to cancel and in my case down grade and now I just want to cancel because I DON'T WANT TO BE A TELKOM CLIENT ANYMORE.