I want to upgrade my ADSL, THAT's ALL!

Item: Telkom
Rating: 2
Author: Sharief S

I have now been to 3 different TELKOM direct stores on 5 separate occasions, been on hold with 10210 for hours, facebooked the complaint and I am hoping that HELLO PETER will make the difference. ALL I WANT TO DO IS UPGRADE MY ADSL PACKAGE! I currently have a 4mb line with a 20GB softcap and want to upgrade to a uncapped package. I have also emailed [Email Removed] with no response. I know she was on leave for a few days and specifically asked me to email her today when she gets back. My Telkom landline number is ***. This is the latest reference number that I received: *** Sharief S ***

Helpful (0)

Replies (1)

Telkom's replyOfficial

06 May 2015, 18:33

Hello sharief78,

Thank you for your post.

Kindly be advised that we are currently looking into your upgrade query and we will revert back to you with feedback.

Your Social Media reference number is SM108983.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
***

Telkom's reply06 May 2015, 18:33

Official