I want to cancel Telkom contract now

My contract is now ending with Telkom, so i was hoping to cancel my contract and go on a month to month option. when i called their customer care line a few times, i will get thorugh, be on hold for 20 minutes and when i finally get thorugh to a consultant the call would be cut. so yesterday i decided to go to the mall, cresta, and speak to a consultant there. she advised me to call: 081180 and the consultant at that call centre would assist. she offered no further assistance. so off i went and called the: 081180 number. i spoke to masande, who in turn informed me that cresta branch could have offered me a cancellations form and submitted it on my behalf. another very interesting fact about your query being processed by Telkom os this: it takes 21 days for an agent to process your request as per masande. 21 days after submitting my request, there is a possibility of my query being attended to. that said, i now need to download a form - which i canot find so everyday i am stuck looking for a form on Telkom webiste is a day ****her from getting out of this contract. i could not understand half of what masande was saying as she kept saying OK, after every statement. i want out