I want to cancel my Telkom Mobile line

Since October 2017 I've been trying to cancel my Telkom Mobile sim card.

I've submitted cancellation documents 4 times to ********** I've visited the Telkom Shop but they say I have to do it via the above email address Telkom App shows under "Products" That I have an account, but under "Accounts" I have no services Telkom web portal same as above, but goes to a blank screen with a spinner... I've logged a call on the call center with Uhlune Jadezweni on 16 January at 10am - "We can't give you a reference number for your case, but it will definitely be cancelled"

Meanwhile you're still debiting my account every month.

Cancel my service please!!!