I want to be connected again

So Telkom has decided they don't want to debit my account for 2 months and cut my connection as well. When I followed up why they didn't debit there's no answer. My husband had the same issue and he went and paid the bill into the store but his statement still doesn't show payment. I didn't pay at the store as I don't want to pay the account and still appears to be in arrears. Can I please be connected again as it's not my fault you didn't debit me unless you've terminated the account for good and with no amount I have to pay you.