I WANT MY WATCH!

I app**** for a contract on Sunday 25 February at 11:00. It was accepted, but I told the consultant (LOURENS) that I would 1st like to see what the other providers offered. I returned half an hour later to accept the deal, but the system was down & the deal could not be finalised. While I was waiting for the system to go online again, I saw that I could actually get the Huawei watch for free as part of the promotion, but the consultant said that they didn't have stock. I told him that I was going to the other store in the mall to check if they had. They did, but also could not finalize as the system was down. It was now 16:00 & the 2nd consultant (ANTHONY VILAKAZI) said he would call me immediately when they were online again. I desperately needed the contract, as I utilize it for work, but wanted the watch too. As I was about to leave the mall, the 1st consultant called & said I could fetch my phone, but I told him to cancel, as the other shop had the watch. Long story short... He could not cancel the deal, only IT COULD & he also activated the WRONG contract. The 2nd consultant could not process the other deal, till the 1st one was cancelled. After NUMEROUS calls to the Call Centre, the 1st & 2nd store & mails to the 2nd consultant, NO ONE got back to me and being desperate, I had to go to Telkom Cresta Centre on the Friday, nearly a WEEK later! I was assisted by a VERY competent Consultant (PINK) & although the initial contract was STILL not canceled, she did it manually my contract was activated, I received my phone, but that store didn't have any watches left. I now want the Huawei Watch from either the 1st or 2nd Store,as due to their incompetence & lack of Customer Service, I did not get t e watch!