SS
Snenhlanhla S

1 reviews | Active since Apr 2015

07 Apr 2015, 12:37

I want my refund. Telkom is DOUBLE BILLING ME.

Good day.<br> <br> I took out a contract with Telkom for a Tab 10 on the 10th of February 2015.<br> <br> I opted to have the monthly contract payments debited on the 26th of each month.<br> <br> The first debit was on the 26th of March which had a debit if R556 and R618.<br> <br> I then opened a case with the call centre on the 26th of March and I was informed that I have two contracts with Telkom whereas I only took one tablet.<br> <br> My case number is ***3.<br> <br> Subsequent to my report Telkom invoiced me AGAIN for two numbers.<br> Telkom Mobile Invoice *** and Telkom Mobile Invoice ***.<br> <br> I have been calling the call centre with no joy at all regarding my matter.<br> <br> I paid rent late this month and was fined a penalty for the late payment because I had to borrow money for the amount that I was overcharged. <br> <br> I AM VERY UNHAPPY!!!

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Replies (1)
Telkom
Telkom's reply07 Apr 2015, 14:37
Official
Hello SneguguShabangu,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the Billing team and feedback will follow.

Your reference number is SM101644.

We apologise for any inconvenience caused.

Regards,
Sanele Buthelezi
Telkom Social Media