I want my refund

Ordered a mobile phone device with Telkom in December, had an agent call me to finalize the order and I was not told on that call that the phone is not in stock and I will have to wait.

Fast forward to 5 weeks later no delivery of a phone and your consultants don't know when the phone will be in stock. So I opted to cancel the order as this was to be a Christmas gift for someone. At this moment my account is already debited of R999 contract charge, this was mind you my account was debited 48 hours after speaking to a consultant.

If you can debit my account so quickly what is stopping you from refunding me at the same speed? I am being told different stories with your consultants hanging up on me or putting me on hold for long periods of time. Spoke to consultant Kgotle Maleshoane who blatantly refused to escalate my query, get me a manager she hung up on me.