I want my refund

Telkom has been giving me the run around for 3 months to get my refund . I was debited R999 on the 8th August 2018 prior to my contract phone being delivered. The next week my phone was delivered. I was then sent an invoice for R1 858.82 on the 10th of September 2018 when I called to query this amount I was advised that the amount of R999 debited in August was not reflecting on their end. This amount was debited by the debit order department and would be refunded to my account within 3 months. Growing concerned about the long wait I called in on the 16th of October 2018 and the consultant I spoke to asked that I e-mail a bank statement showing this amount that was debited from my account on ********** feedback and I would have feedback in 72 hours I was even sent a case number ********** 0. I e-mailed the bank statement. Today 15 November 2018 a month later and I spoke to Jade Seekoeie who advised that she will re-escalate my query which will require another 72 working hurs for resolution. After asking to speak to a manager and being told the manager will tell me the same thing I was eventually told a Paul Maphoto will call me back today. This is bull****. This is not value for money. Telkom can come collect their phone if this is the service they are offering because I'm not willing to pay anymore money towards this contract until I get my refund. I dont care if you block the simcard but I will be escalating this further if i dont get a workable resolution by COB 22 November 2018 which is only faitr considering I have been put out of pocket for over 3 months.