I want my phone!!!

I am so disappointed with Telkom before we even began our contract!! I ordered my phone via an online application last week Monday 30 April. My account was debited on the 2nd of May. Till today Friday 11th May I have not received my phone. I've been trying to call them since Thursday last week so that I can change the delivery address as I will not be at my work office but at a client. Call centre agents when I finally get through after being dropped numerous times,tell me they cannot help me. I even went in store at Telkom Cresta where I was told I cannot be helped with online queries in store!! I called again today to ask to be directed to a pick point because even next week I will be at clients! I've sent emails to ********** which is the email address I was given on the online chat customer service. I am actually gatvol and would rather cancel this contract before it even begins if this is how I am going to live for the 24 months!!!!