I want my new router!

Some weeks ago, at your Menlyn outlet, one of consultants assisted me in UPGRADING my DATA contract and charging me a penalty for upgrading to LTE deal at R599PM. Your R599 Wi-Fi deal COMES WITH A LTEa Router. The consultant did not understand my request and now I am paying R599 PM but I did NOT receive a router. The consultant then explained that I need to buy the router from Telkom yet all the other customers who sign-up for this particular deal, receive a new router. Why can't I also have one? When I realised what he had done, I asked him to REVERSE the entire transaction. He informed me to wait 24 hours before he could cancel it on the system. The next day was Saturday. He assured me that he would be in but he was not there. I waited for him for about 2 hours and he did not arrive so now I sit with the R599PM package and no router PLUS I AM PAYING A PENALTY FEE over the next 12 or so months. Where is the fairness in that?