i want my new contract on

Hi im now starting to get really angry with you guys (telkom mobile) its now 4 days and my new contract sim is still not on due to faulty sim or wrong sim from telkom vaal mall vanderbijlpark driving 30km to them in for 4days isnt water i want it on. when you phone customer care they say the sim is not rica or this or that and it seems no one can help me with the problem so do you have someone who can do the work or do they need to be trained to do it really 4 days and cant use the phone due to inactive sim card i had to change my old sim to i micro sim to use the phone come on really what seems to be going wrong by telkom mobile lately. sim iccid no: *** ***