I want my money you *****ing from me

I had a contract with Telkom mobile which was running normal, my phone got ****** on the 16/11/2015. I went to Telkom the next day to assist in giving me a new phone (migration). However they opened a new contract which I was under the impression it was a migration. When I got back to the office to update my changes , I called the call centre and the consultant advised me that I have a new contract and I should go back to the store and make sure they change it. On the same day 17/11/2015 at the Sandton Telkom store.<br> <br> I went back the consultant apologized and said that he fixed it, everything is fine, at that moment I was happy as I had some closure..<br> <br> In December payment I got billed R1500+ extra on my account for that new contract + the migration, I called in they said I will get my refunds.<br> <br> January 2016 I got billed R14147.00 on my account for migration cost, closing the old contract, and usage of the new contract which was never used.<br> <br> We are now in February, I have been making calls daily t managers, consultants, ream leaders but No1 seems to help yet they owe me over R18000+.<br> <br>