I want my money or airtime

On the 17th Decemer i bought 12 Telkom through capitec banking app and i didnt recieve anything i thiught maybe it was the signal 30 min later i buy another 12 Telkom again i recieve nothing but both time the money was deducted i contact my vank and they said that i should speak to telkom as the transaction went through. I have been trying to contact them ever since then. I have phoned customer care the phone call just drops i have dont live chat the agents dint respond or they just close the chat i tried sending an email but the website just wont allow me to i am so tired of this **** everytime its something else and it frustrating not getting the help you need so please. R24 might not be alot to you but its still my money and i see this as *****ing and now you avoiding me