i want my Money Now and Someone to Fix my name.

Telkom is Very Terrible, this is all started on the 23 October when i made a phone call, i spoke to a lady by the name of Precious , of which i ask her to update my banking details, and she agrees and loaded them and said to me she wont be able to process the debit order for a month of October, then she alternatively offered me to make a manual payment, of which i did. and then ive received the billing that i will be charged R202 extra as the debit order was unsuccessful, but i ve explained to her I m no longer using FNB bank, so they said i will pay R200 as failing of collection. So then i called them and i spoke to their Supervisor . her name is Akila Jacob , from Johannesburg. she said to me im gonna have to pay as it my fault and ive told her if the agent advised me of that amount extra should the collection failed, i would have done differently, she insisted im gonna pay it, because it was my fault ive change banking details, so i anded up asked her to go listen to the call and invistigate and call me back, she then promise to call me back on the same day at 15:30. she never call me. Then Monday i called requested to speak to a manager and the guy by the name of Sihle came on the line, he is the Line Manager in Durban, we spoke and he said to me the agent advised me of the extra charge . i then ask him to go back and listen to the call. he then advise he will and he will call me back , of which he did, and he apologized and he said it their fault , the agent did not advise me , instead she offered me to make manual payment, so it will be reversed as it telkom's fault. he then assured me i will debited R439. To my surprise on the 29 November i was debited R641.77. i then called them early in the Morning, i spoke to Manqoba,, a very helpful Gentlemen. Excellent service he provided to me and he explained everything the he get the lady from Quality team to come over the phone as he said all managers are not available. which im failing to understand what kind of company that does not have managers on duty upon the shift, the lady offered her assistance and she will investigate and get back to me, she then called me and said they will get Sihle and His Manager to call me on Saturday as hes off with his manager . i waited for a call on Saturday , nobody called me and then i ended up calling them again on Saturday and i spoke to a Rude lady first and she then lastly transfer me to Sihle . he said to me he never received any escalation that he need to call me. i then again explained myself and then he went through my account and he said my payment is not reflecting. he ask me to send him my bank statement of which i did on Monday and i had to call him to ask to check as he said he was gonna reply with a phone call after i sent an email.. he never did. he never honour his promises of calling me back, infact they all *****. no 1 want to take responsibily , they all pushing blame to among st themselves and the also protecting each other. so i ended up asking a call from Sihle's Manager which he promise that he will call me, his name is Terence Pakri. he never did even today. so yesterday 04 December i spoke to Candy and i ask to talk to Sihle since Sihle said his manager was gonna call me before the day end on 03 December. so Candy was also very excellent she then tried to help me and she told me this month again i will be billed another R200 extra since my payment for November took time to reflect, that even made my situation worse and my experience with thi Helkom company. then she said Sihle and his fellow colleague Sandile are both gone as they were on training. so she eneded up putting me through to some Arrogant Woman Pathetic , and very Rude, her name is Luthando Ngcobo. that lady she dont deserve the position, she does not have customer service yena she is always write she dont want to be told , she knows all. we spoke and she said she will get Senior manger to call me ans she will call me today after 3pm when she come for her shift to fallow up. as usual nobody called me and she never called as well to follow up.. This Helkom is a Worse company of them all.. im very Frustrated with this system . i want some one to call me and rectify this.