I want my money back for no service delivery.

The service of my landline has been 1 nightmare for the last 4 months. I am paying monthly for my landline telephone account, but am unable to make any calls. I am a 87 year old pensioner that has to pay to travel to Claremont to log complaints. Once they repaired the line, that lasted 2 days. I went to Claremont the 4th time, they gave me 10210 again and I stayed on my cell phone for almost 15 minutes, just to inform me that they can't help me either, that I must log in on the internet. Well, I'm 87 years old, what do I know about logging onto Telkom's site on the internet. They never inform me that if I have a problem...that no one will be able to assist me, I must just keep on paying. I have also send in a cancellation form, and hope I won't have hassle further with them helping me with itm Telkom promised to reimburse me on my next Telkom account invoice, and they reimbursed me R7.44 (24 hours/ out of service)...oh my word, what about only being able to make 2 calls a month, but I must still pay my full subscription monthly amount every month. I want my money back that I paid for the last 3 months and refused to pay August 2018 account of R114.57