I want my money back

I am very angry and upset. I purchased R140 airtime through my internet banking and the airtime never came through to my phone i called my bank and they said that the money was taking from telkom for the airtime. I called the call centre and spoke to a lady which gave me the wrong email adress to sent my documents to and i called on Monday again and spoke to a guy naled qepun at the call centre and he said he was going to give me feedback within 24 hours. Today its again Saturday and i haven't recieved feedback from any one. I want my money back i dont bt want the airtime because I've switched networks because of this poor service