I want my money back!

<p>Furious is a mild way to put how I feel about this ****ed up deal which I was offered by Mondo on behalf of Telkom! I knew from the day they delivered a phone which was not of the colour we agreed upon when I spoke to Petula Mennas Ref: TKM ********** 2 - without any warning whatsoever - that I was going to have problems forever with this contract! I actually should have returned the staff and cancelled the damn contract. I was told upon taking up the contract that it has a Huawei Router LTE R5573 with 5G day data & 10G Night suffer, a Y32 Huwawei with 1G Data + 2 smart sater sims, that I was going to pay a total of R337 per month. Nothing was said about additional costs except that I should put a limit to the data usage so that I do not run a bill. So I did that with Zama Ngcobo. You guys went on and debited R1 100 from my bank account - and when I called in on 03 April 2017 I spoke with Davidene and after more than 30 mins of my time on that call - it was discovered that you guys have my product captured incorrectly as is evident on your damn statement. It was also discovered that I actually did not even go over my data limit of 5G day data & 10 G night suffer. I was given a Ref: ********** 5 and told that I was going to be contacted within 72 hours. Guess what??? - No one came back to me. 10 Days later I have had to call back - obviously more furious than before becuase you have ****** my money and inconvinienced me because someone there was too *********** to catpure the correct product on my name - and ontop of that you are not taking accountability for this! To make matters worse, the asshole I spoke to today Thabang Mogotsi at the JHB branch also still had his information wrong and kept telling me to mind my language because I was upset - so he hung up the call - instead of calming me down as a Client who has been wronged. Is this what you teach you staff to do? I work in a call centre - as a Sales Supervisor, so I know how things should work.</p> <p> </p> <p>1. I want my money back. You had no right to debit more than R337 from my back account as agreed upon!</p> <p>2. You do not value or want me as a Client - therefore I am also no longer interested in you being a servivce provider to me - considering the treatment I have received from you from the time you delivered your things to me. I want to know what is the process of cancelling your damn contract - because clearly, this will not be my last problem with you. I bet you will still debit my account incorrectly this month too!</p> <p> </p> <p>Please do your jobs and actually provide correct feedback! Your service stinks!</p>