I WANT MY DEVICE!!! OR REFUND AND CANCEL!!!

And another week passes! And STILL NO LTE!!! Have been deducted in Dec for R600, and today for R832.75!!!! Why are you taking my money??? I dont have the device despite numerous reference numbers and case numbers as follows:Case Number ***8, Reference No.SM189624. I discovered weeks ago that my device was returned to Telkom on waybill number ***5. The last correspondence I have is from a \Glory Sam' on the 25th of January stating \" We are currently investigating the query with the store where the contract was supposedly taken up\" I quote... Now if I could get hold of Glory Sam, I would tell him or her, as I have done a number of times to Telkom, that I ordered ONLINE!"