I want my device

On the 10Jan 2015 I went into Telkom Mobile Rosebank Johannesburg to upgrade my contract . I was mislead that the devices will be in during the week as and its 2 weeks later and have received no feedback . if Telkom mobile knows the devices were not going to be there why mislead me . theft . I can see from other complaints that the similar has occurred. sending a message on fb was a waste , the responses are standard ' busy looking into it ' and nothing . now I am on the phone with the Telkom centre for the last 20 minutes .