I want my data!

Good day

I bought airtime from Telkom mobile on the 23rd of December 08:30am and converted it to data, I bought data bundles on festive promotion where they give you 1gig for R25. The data bundles are reflecting in my phone but cannot be used. I have been calling the call centre since that day and they only logged a case for me on Wednesday evening and told me that the turnaround time for the complaint is 9 days and I told them that by than the data would be expired since it was only valid for 7 day meaning it will expire on the 30th 08:30. It not the first I my airtime get forfeited without me being able to access them. I told the manager Ms Mopedi yesterday and she couldn’t care less and refused to escalate the call to her manager. I am very irritated and would like them to compensate me for my data since it not my fault. The case number to follow up on is ********** 9.