CG
Cara G

1 reviews | Active since Nov 2012

22 Dec 2016, 17:19

I want my contract cancelled!

<p>I have requested on many occassions that I receive a a statement for early cancellation costs as I am immigrating. I have stated that I am leaving on the 27 Dec and I require the cancellation costs urgently as this will need to be settled before I leave. This was sent 10 days ago and all I have received is an email confirming my account. NO STATEMENT! The company I am working for needs to pay this. It will not be paid after the 27 Dec and I will then close my bank account. I am trying to do the right thing by paying it but you can't even be bothered to send me the invoice! Your customer service is shocking! Companies like Telkom make it very easy to leave this country!</p>

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Replies (2)
CG
Cara G's update30 Dec 2016, 14:33
Reviewer Update

Hi Sikelelwa,

I still have had no contact from Telkom! It has almost been 3 weeks now. I am now in Australia and have cancelled my debit order as no one has bothered to be in contact despite my obvious attempts at getting the issue resolved. There is an obviously lack of concern and these little 'messages' have not proven to be successful.

CG
Cara G's update18 Jan 2017, 12:27
Reviewer Update

NO ONE HAS CONTACTED ME! I WANT MY ACCOUNT CANCELLED! It has been 21 business days so what is your excuse? This is purely incompetence and disgusting!