i want my cellphone!!!

I am a Telkom Mobile client for several years and I have a complaint.<br> I took out a contact with Telkom 10 months ago and took my device to Telkom end of January 2016 for repairs. My device was in perfect working order and the technician at the Telkom store in Adderley street checked and confirmed. The only problem I had was that the device was not charging. I also pointed out to the technician that there is dents and scratches on the phone but the device was still in perfect order but it was not charging<br> <br> To my disgust I received an email form Telkom repair centre confirming that the charging block is not covered under the device warranty. Not only was the warranty terms and conditions not explained to me but nowhere it states that warranty does not include charging devices. According to Telkom the charging block or device is not covered. I will enclose all the email I received from Telkom and kindly request that you give this matter attention.<br> I received an account of almost R6000 to have the device repaired or replaced. I am planning to give this matter Media coverage as I am under the impression that Telkom is ripping me off completely. device itself brand new costs much less