I want my bundle back, I paid for it

Hi all, I am very upset with Telkom. I bought a Streaming bundle of 50 GIG recurring at the beginning of the year for my son to stream on YouTube, to my surprise the bundle was no longer under my subscriptions and I called the contact center to inquire. I spoke to a guy named Sbosh who was not helpful at all told me that the bundle has been removed and I asked "why" and he informed me that there is no explanation to why it was removed and I asked him to log a case.

Now I called in following up on the case and I was told that there is no feedback. I am sick of Telkom and his issues, still today I have not receive any feedback and I don't have a bundle