I want my airtime

I have recharged airtime twice today through my Banking App both occasions the funds left my account but telkom has not recharged my airtime of R10 and R15. I then bought data to connect to a whatsapp link sent to me in calling the number 081180 which was not useful. All numbers to their customer on their website doesn't work, it doesn't connect you to a rep to speak but insist on their self service whatsapp link that's not so helpful. Their chat chatbot doesn't even work. I want my airtime R25 is alot!!!!