I want an answer now!

I’m really ****ed off at Telkom. They failed to collect funds end of November and they cut me off so I thought lemme rather pay double in December when I get paid since my salary come early. I went in store in Century to make payment they refused to help since I did not have my ID but scanned copy on my phone. I started panicking and called in their call centre and I must say the staff has no customer service at all. I then used the wattsap option to make a payment which went successfully and the following day my phone was activate again. I bought data but it was depleting like nobody’s business so I called in to find out what’s happening, the First Lady sent me a graph that supposedly show my “usage”, in that graph there are apps I do not have and not use. When I questioned her she put me on hold and dropped the line. I called again and a sweet young guy opened a case then sent me reference number since I made a complaint (no one has gotten back to me till today). A couple of days later (still in December around the 27th) my phone is inactive again. I called in asking about this and the lady I spoke to told me she can’t locate the funds yet when I spoke to the others they saw November payment, How when I made a double payment? I decided to tag them on Twitter…I had to go through everything and once again send proof of payment only for me to get a reference number again. In essence my number is inactive, I’ve missed out on opportunities because my phone is off, no one has gotten back to me about my money, they will deduct again end of January as if nothing happened and I’m very appalled at their services. I’m will to take this further because Telkom is taking me for a P$@s. Infact I’m thinking of cancelling my contract with them once and I expect Telkom to pay half of the cancellation fee. I’m disgusted!!