I’ve never been so frustrated and infuriated with a service provider in my life!!!

<p>I had my account suspended sometime in the month due to nonpayment, which I accept and after calling them they agreed my line will be open 48 to 72hrs after payment. Which is fine, I called the call center numerous times in the last week to check if they received payment & they said the same thing… 48 to 72hrs.</p> <p> </p> <p>Today, 72hrs later, they now say that it takes 7 to 14 working days!!! Really!!! How did their story change… they apparently have no contact with their collections department! What nonsense is that? Since when does a company not have contact with a department working for them? How did their 72 hours change to 7 to 14 working days? I missed 1 month after 18months and they handed me over? Really this is ridiculous… I’ve never been more frustrated with a call center in my life. I need my phone and now that I’ve paid them, I must still wait for them to hear from their collections department because they cannot contact them? Is this the service levels we paying for? Unhelpful people even their so called Team Leaders are unhelpful and unreasonable!!!</p> <p> </p> <p>I understand handing someone over for nonpayment 3 months in a row!!! But 1 Month? Really… they advertise like they are the best to change to and finally one does and this is the **** we have to deal with!!!</p> <p>I'm so sure they will phone with the same useless excuses and reasoning!!! Very frustrated!!!! i need my phone not excuses...</p>