I've held my end of the deal but am still PHONELESS

<p>I recently app**** for a contract via telephone - I was advised that before the device is delivered, they would need to succesfully debit my account and thereafter I can expect my device to be delivered within 5 - 7 working days.</p> <p>It has been 7 working days - I previously contacted the call centre and was advised that a team leader would call me back -its been 4 working days ... no call.</p> <p>I call the call centre again to follow up on delivery and am advised once again that the matter would be escalated as the device is not yet on its way.</p> <p> </p> <p>So Telkom I've held up my end of the deal - you succesfully debited my accounts - accumulating interest on my money but my device is yet to be delivered.</p> <p> </p> <p>This is a first that I have ever heard that you first do a debit before delivery - while I agreed to these terms - telkom have not held their end of the deal.</p> <p> </p> <p>The service from the consultants are pathetic - who indirectly tell me to cancel the order.</p> <p> </p> <p>I have a telkom branch at work - I asked whether I could collect the device from one of their branches and advised I could not due to internal processess - I app**** telephonically so I cant collect at a branch - talk about customer service!!!</p> <p> </p> <p>Remember guys - TCF - sure you heard of it.</p> <p> </p> <p>Dissapointed and appauled at the service received.</p>