I've been waiting 2 months for a LTE Modem

On the 7th of October I app**** on-line for a uncapped LTE router special, I immediately received a mail saying my bid was successful, after 2 weeks I started enquiring why no one has contacted me as was promised in the e-mail I received. I eventually got through to Onke Thukuthelo (O) who took down my details and I submitted all the necessary paperwork. I was told a debit order will go off my account but It never did. Telkom claims there were insufficient funds witch is impossible. I have spent hours on the phone and e-mailed numerous times, every time I get told the debit order did not go off, but it will today or tonight, it never does, I still don't have internet.