I used Telkom LTE Broadband and received poor service, and for the past 5 months I've been struggling to cancel the contract.

I used Telkom LTE for the full 24 month contract until the contract expired. The service was poor. In the afternoon when I came back from work there was no service due to signal congestion. I usually started receiving my broadband service from around 21h00 to 22h00. At least once every 2 weeks I would experience total outage for almost the whole day, and whenever I called to enquirer I would be informed about this fault and that and be asked to wait.

But that is not the worse part. When my contract expired I submitted cancellation forms to conclude my contract and today, 28 Jan 2018 my contract has still not been cancelled and they are still billing my account. I have called Telkom more than 10 times and have written to them countless times. I have resent my forms to Kedibone Nke, Thandeka Mbatha, Thuli Hlongwane and Nombatha Mtshali over the past 5 months. All of them tell me that they have escalated my matter to their manager, Luthando Ndlovu, but 5 months later my account is still being billed (to the tune of more than R2000 now) for a service that I am not receiving. This has moved from a nusance to a nightmare. And I strongly recommend that you dont find your self in the same situation. Stay away from Telkom if you want a peace of mind.