I urge you to respond to reviews for a change.

To the Telkom Team:

May you please improve your customer service, each time I try to reach the call centre it turns into a predicament - it seems the call volumes are always too high for one to get a response. It's unacceptable.

I believe there is a hitch in your systems too; it seems each time I recharge, a portion of my airtime is automatically consumed and there is no one to reach to give account for that.

The data packages offered are not consistent - I barely see options that suit my requirements, and when I do, those options are removed.

Most data offers are overpriced, although that wouldn't be a challenge if the data was sufficient.

I hope you take this into consideration, starting with responding to queries and reviews.

All the best to your team.