I told you it will come to an end

I am finally at that stage where I can call and say cancel my contract as it is coming to an end next month, I did say your bad service will lead me to doing just that, finally the time is now, I called and asked to have my mobile line cancelled and leave the line on prepaid next month and then I was given (***A) a ref number but the guy who was helping me was not convincing, I then called to check when my other contract (data) is coming to an end and the lady who helped said I can always migrate as I am not using all the data esp the night surf, I was asked to go to the store to do that, this morning I got to the store and was helped by the most clueless and not interested person, all the things that I asked her she had to go ask someone, I wonder why she didnt ask me to rather go speak to that person with answers, she said she thinks it will be over a R!000 to migrate but she was not sure, why did I waste my time to go to the store if I still wanted to come back with no answers, please empower your staff, train them, it is a shame to go there and be faced with no clue client facing consultant, for real