JR
Johan R

1 reviews | Active since Mar 2013

26 Aug 2015, 13:40

I suspect Telkom is cheating me out of my Data

I have exactly the same problem as sdayaram. LTE Data usage unaccounted for. Firstly I had the 3G 8ta option. 60+60Gig data. Now the Telkom Mobile All networks option 50Gig. My data disappears like there is no tomorrow. I suspect that Telkom has a technical problem and refuse to assist or credit me for this unaccounted data usage. I installed Net Guard on my computer in order to verify the data usage. There is an enormous difference between the two data counters. Try everything @ Telkom support with no understanding of my problem. Three of my friends in Cape Town experience the same problem with Telkom LTE.<br> <br> Telkom do something about the problem !!!

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Replies (1)
Telkom
Telkom's reply26 Aug 2015, 14:30
Official
Hello kahuna@,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM138662

Kind Regards
Zulfah
Telkom Social Media Team