I still need my phone back Telkom

<p>I will publish this until Telkom starts treating customers fairly.</p> <p>I have been treated unfairly by Telkom mobile after they sold me a Sony Xperia Z3 Cellphone <br /> contract. since November 2015 I have been struggling to get my handset replaced by Telkom. <br /> The reason for the replacement is that while I was on a call, the handset started heating up <br /> and got extremely hot while I was holding it. I then out it down and it shut off completely and <br /> didn't turn on again.<br /> I then booked the phone in for repairs and after following up, I received feedback that the <br /> device was beyond economic repair due to water damage. Now apart from the device being marketed <br /> as waterproof and not water resistant, I wasn't the one that damaged the device, if anything, I <br /> was hurt when the phone started heating up in my ear.<br /> Telkom then went on to ask me to pay an assessment fee for the assessment done at the repair <br /> centre. <br /> It has been 7 months now and Telkom are not showing signs of replacing my device which I never <br /> stopped paying for.<br /> This is Telkom treating customers unfairly. I would like to get my phone repaired or replaced <br /> please.</p> <p> </p>