I still have no device, no feedback received from any applications I make.

In December 2017, I ordered a Mobile/Pocket Wifi Modem with 10gb data. This was a special for December, After going through with everything, 5 working days, I waited and still nothing was heard of from Telkom again. February 2018, I app**** for the LTE Router twice, first agent told me they can see my details on the system but do not know why I have not received my device, etc. last week on the 23rd Feb another agent called me and cut the phone the minute I mentioned I still have not received feedback regarding my December issue. Today (26/02/18) 12:50, I spoke to Miss Phumla Mbhele from the follow ups division. I asked for her to transfer me to her team leader, who she says was not around. and it sounded to me like the team leader would not come to the call as it is impossible for a team to be lead without supervision of some sort. Phumla advised she would get someone to call me regarding these two incidents. I need clarity. I need call recordings for my interactions. I will escalate this to ICASA if I have to. I sense customer avoidance in this situation or passing the buck. To my experience, this is a serious offence, not by Phumla, but her team leader and Dimakatso whom advised me she would call me back after 5 minutes of finding out why my device has not been delivered as yet.

I am going to capture my details today for the last time as a new application for the LTE router

Regards, Wilson