I still hate Telkom!!

After my last complaint, id assume someone would have the decency to contact me regarding the matter I posted about. Not a phone call, not even a message!!!After the incident I had, I was advised by a consultant that she will lodge for me to be put on to prepaid.I was advised it would take up to 72 hours.Five working days later, line was still cut. I called in again and spoke to a lady named Phindile who guaranteed me that my line would be sorted, id be moved over to prepaid, she too advised me that it would take up to 72 hours.Up till now, no line. This incident I had took place around 14 March. Its now the 21st April, and I wasn't moved over. What's so sickening is that because of the incompetence of Telkom, I had no phone to use. People couldn't contact me.....ONE OF MY BEST FRIENDS MET AN ACCIDENT AND PASSED AWAY, I had no idea because no one could get a hold of me due to my line not being sorted as promised. Is this how you treat people that were customers with you over two years? I do hope you'll are a PROUD BRAND!My new CELL C number is ***. Id appreciate someone contacting me and taking care of this situation ASAP!!!I'm tired now!!