I so regret getting involved with Telkom

I app**** for the Uncapped Wireless Broadband deal on Telkom's website on the 9th of this month. I immediately got a call from one of their agents who who verified my details and informed me that an amount of R599 will be debited from my account and the device will be delivered within 2 to 5 days thereafter. The debit did go off but I still have not received any communication whatsoever from them. I tried contacting them via Facebook and I guess I got the standard response they send to everyone: \Your query has been sent to our Sales Team". I am still waiting for this ****** sales team to get back to me. I then went and used the chat facility that is available on their website and they referred me to 10213. I have been calling that number everyday and I have never gotten through to anyone even once. I am so frustrated right now. I don't know what I was doing getting involved with Telkom. SIGH!"""