I signed up with Telkom almost 2 weeks ago regarding there amazing online deal of R649 a month for the iPhone 17e 256gb I'm white

I signed up with Telkom almost 2 weeks ago regarding there amazing online deal of R649 a month for the iPhone 17e 256gb I'm white. Telkom was quick to verify me make the sale and get my debi check approved. However since then I have heard absolutely nothing regarding my contract. I have gone to Telkom at n1 city to seek answers yet I was told there is no stock of that phone in the Western Cape. I phone customer service they tell me the same thing not once did anyone tell me there was no stock of the phone nor was I informed or warned about this. My order number ***A has not been updated everyone gives the same answer there is no stock and they cannot give a timeframe of when the phone arrives but how the hell can you can debi check me. If I do not hear anything within the next 5 days I will cancelling my contract, phone my bank to cancel/stop the debi check and even claim ***** if I need to do this. Service is absolute joke