I should sue Telkom for negilegence

I initially logged in a query on the 24th of October to cancel my contract only to find out that nothing had been done and we now approaching the 24th of December - 2 months later.<br> <br> I am still been billed for an account I don't want and also of which I am not making use off.<br> <br> The service agent firstly logged the call in the incorrect que.<br> She also failed to attached the cancellation app to the request.<br> She also failed to follow up to check that the request was incomplete.<br> <br> I have spent hours on the phone trying to resolve the issue and went into the branch but no one is willing to do their job properly.<br> <br> I am still been billed and am now expected to pay for something that was supposed to be cancelled.<br> <br> So my next option is to go legal to seek recourse against Telkom's Negligence.<br> <br> I am tired of been pushed around.