I should have stuck with Vodacom

Dear Telkom. This is not how you treat a customer of five years. Your service is downright ********. Firstly I went into your Fourways Mall branch at the end of November 2019 to cancel a contract. Was given a reference and case number with promises of cancellation. Went into the Durban Gateway branch a month later to find out that no such cancellation was received even after my visit with reference number as proof. I proceeded to phone the call center and was once again promised cancellation. Fast forward to January and February 2020 and I am still billed even after multiple cancellation attempts. Why this theft, telkom? Why is cancellation such a headache?

And no, the issue doesn’t end there. I ordered a phone in mid November from your online store. The device arrived only in mid December and to top it all, came with a factory fault. Was profusely promised during the sale call that if any problems within the first two weeks I will be eligible for a device exchange with no questions asked. I then went promptly to the Mall of Africa branch as soon as I noticed the fault and was not helped as I was told that they could do nothing for me as I ordered the phone from the Telkom online store. I proceeded to call the call center with multiple denials by clueless call center agents, failed pick up by the courier to eventual pick up in early January to my situation now where I currently still await any squeak or feedback from this questionable network. I should have stuck with vodacom.