I should have known better...

<p>On 10 August I conpleted an online order for a cellphone on the Telkom website, intended as a birthday present needed for 10 September, plenty of time right?</p> <p> </p> <p>Well first, nothing came of the order. After numerous calls and emails, I finally got a call from Telkom, but only after the previous Hellopeter complaint. This was on the 29th of August, and was advised that my colour choice wasn't available anymore, but delivery will be in 5- 7 working days. </p> <p> </p> <p>Of course , no delivery. Today, the last day before the birthday, much more than 7 working days, the item has still not arrived at the courier depot, and I can only enquire again on Monday. Telkom just shrugs and says sorry. </p> <p> </p> <p>I now have to go through the effort if finding a different present a d cancelling the order.</p>