I reported a problem with my adsl

I reported problems with my adsl line several times in september with no change while this was happening Mpho from the call (i was told it was Mpho) canceled my line without my knowledge on the 1st of october started my nightmare spending more than 3 hrs on the line with call centre staff from supervisors to managen ment explaining that i did not cancel and needed my adsl line as in immediatly i still have no line